Not at all. How on Earth can a company like Air BNB explain such disgraceful customer services??? They even refer you to this website – How messed up is that. I am in Peru where my phone does not work. I am having the same problem. The recent hack of Equifax was far larger but fell short of data breaches suffered by Yahoo, which affected 1 billion people worldwide.Sep 7, 2017. The bank sent me an email about this. It’s been almost a month since I didn’t stay at a reservation I had in Toronto because the apartment was nothing we saw at the pictures. Spent half an hour on the line with one dummy who kept ignoring my request for deletion and just kept saying my account was now Deactivated. what a non-sense! If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.. We stayed in a lovely condo with great host in March 2018, and enjoyed it so much we booked again for 2 weeks starting 06th April 2019. I would never recommend Airbnb, as they are full of sh1t. Their property is 50′ of lakefront, mine is 150′ and my pier is in the middle of that, I dont wait to be a member you should be able to contact them and get help without have to put your information on thier public site. ... HotelTonight is a hotel-booking service, offering on-demand booking for boutique and independent hotels. Or advised how I should do this. They won’t delete my account either so if I want an airbnb account I’ll have to set up an email account just for airbnb. So in fact I followed the Arbnb policy to the letter. 7 bedrooms, House Airbnb Email, Support Resources & Local Phone Numbers . He is not even paying rent to use and is being evcited. In fact airbnb did not get back in touch with me at all which surprised me. The once responsive superhosts were no longer responsive and Airbnb was a nightmare to deal with when you could get a hold of them which was nearly impossible as they kept giving us the run around. I have also disputed the transaction and seeked legal counsel. Ta!! If we do get someone on the phone, they say they’re just a dispatch service and can’t help us. There is a neighbor complaint form available at the following URL: https://www.airbnb.com/neighbors. Here are some examples: Airbnb hosts in an area that has experienced disaster can offer their spaces for free, making it easy for those in need to find accommodation. ∙ This just happened to me too. LIARS! We are at the beginning of a 3 week trip and dearly hope our remaining stays will be more positive! If you don't have an Airbnb account yet, go to airbnb.com and click Sign Up. Anybody else have this problem also? Thanks, I have booked for poovar island resort yesterday. Here are the best ways to reach Airbnb to get help and resolve your problems! Same for me, May 24th. If you’re a long-time Airbnb host then you know how terrible Airbnb’s customer service is….was. NEW YORK - Police in New York are looking for someone wanted for a rental scam involving an Airbnb apartment. We had a similar issue with bugs. I have been getting the runaround from Airbnb for $2K damage that my last guest did to my home for two weeks. They locked me out of my account because “I” or whoever this other person is, has tried too many verification codes. Neighborhood and Township went to great expense to ask that this Vacation Rental By Owner not be permitted. We are out close to $2000 and can’t cancel even though we are giving 2 months notice of cancellation. It has now been two weeks and I have still not received a call back or an email from Airbnb. This should be a no-brainer being that the host agreed to approve a full refund. He as done so without regard for the community by-laws, or the impact to other homeowners. I ended up having to pay about 70% of the total booking which is absurd as I couldn’t even get onto the property. ∙ As far as I can see the deposit I paid went to AIRBNB in the UK, but despite a number of enquiries about the status of my booking and the whereabouts of my deposit I have received no response – very poor service! The T&Cs on AirBnB for the booking stated that a full refund was only possible if cancellation within 2 days of booking. In addition to the suspensions, Choi pointed a company-operated hotline that neighbors can call to report parties or problem properties. Turn on JavaScript so our search engine can do its magic. The Customer Service people are toothless, follow scripts, are probably undertrained, and are like Lyft drivers – they log in when they need to work so there’s no ownership in their job, they do the absolute minimum, they don’t have relationships with their supervisors, and, although mostly cordial, they are mostly useless. I asked Tanya multiple times to process the cancellation request per the AirBNB policy and she refused. Did receive a partial refund from host but she kept 152.00 for one nights rental plus 1/2 of cleaning for one day. My neighbor’s property is routinely leased for less than a week, and nothing is ever filed with the HOA. Sometimes it works, sometimes it gives error msgs when I try to save the page. My daughter phoned me immediately once they had locked themselves in the room and spoke of being scared and very apprehensive. Customer service did absolutely nothing to help, and no one has contacted me. Been on the phone for 4 days in a row no one at AirB&B return calls when they promise to and the last one (Keira in the US office) dropped the line after leaving me waiting for 40 mins. I’m supposed to pay nearly $300 less than the first month and over $200 less than this current month in a few weeks for the month of March. They said they would call me in a day or so. We’ve had to cancel a trip in Corsica due to COVID-19. The greedy hostess left a very bad taste in our mouth to ever use Airbnb again. Over the past few years, Airbnb has grown and expanded at an extremely fast pace. I booked an 8 day stay with them and the morning after checking in our rental the place was infested with ants. I have emailed the heads of Customer Service, Operations, “Experiences” and have yet to get any type of response from the. Hope I get some response from airbnb and they help me to make my place liveable. Yes, Airbnb has been hell since I’ve started using them regularly. I was not able to secure different accommodations until almost midnight. What is exactly your complaint and what rights do you think you have? I called our credit card company and they gave us the number. AIRBNB IS A NIGHTMARE! You guys had my money for my original Airbnb that cancelled so it’s beyond me that you guys expected me to pay more money on a trip I already paid for. Hotline. The host without an answer, 5 minutes later came banging on our door. I m in the same situation right now. I called the customer service right away. Dein Nutzerkonto. I don’t actually have an account with them and I’m not going to create one just for this. I go to the app to see what’s going on, thinking that the host surely left a direct message explaining why our stay was cancelled two weeks before our vacation. I just want them to settle what they owe and then im out. Insanity. I’m facing the same issue. Finally, I got to talk to someone and she was unable to provide any assistance. Fuck airbnb. I am meant to book for next week and have no way to do this because they are useless. She was clearly annoyed that she did not get a refund and thought it was OK to take it out on me. Thats the time she replied that she just saw my message and i told her that i already cancelled the booking because i got scared i wont be accomodated. No way to find out if I can rent a house anytime soon. I am a host in the US and we cannot do that w any reviews over there. Now the host has booked the room with someone else and won’t refund me my money. After weeks of of stress and financial logistics, she booked her flight. I asked full refund to Air bnb but they are only taking host’s side and what the host meant “toilets” (plural) is a toilet! I want my money back for this night from hell. They all said they had no idea when someone from the “team” that handles this would call me back. Si vous avez encore besoin d'aide, rendez vous sur notre page de contact pour obtenir une assistance par téléphone, e-mail ou chat. Nora. We were going to be there for 28 days. T he recent string of big Airbnb news stories regarding shootings, injuries, murders, sexual assault, discrimination, and other woeful goings-on seems to indicate a company scrambling to keep up with its own growth, and one of the many results of that is a poor support system for its customers. Won’t honor their extenuating circumstances from Covid policy DESPITE US citizens being prohibited from traveling to Europe. DO NOT BUY AIRBNB GIFT CARDS! I’ll never book through airbnb again. I think Trump wrote their Rule Book.I hope this company goes down too!!! First, it made no sense to ask me to provide this information when I am already an established and repeat customer. After contacting airbnb support from within the app, the Automated reply came and Had code in it to log me out of the app and of course u cannot fully verify because I am using an Indian sim card. Cropped shot of an attractive young woman working in a call center. It’s just plain common courtesy to give people a reason for cancelation, of which you clearly have none. Before the children arrived, I had messaged the b&b and asked if they had a printer to print a booking ticket and they said they had no business office or printer etc. 2 guests Both are in July, but for different weekends. Do I have those same fictional rights in mexico? very worst room there is no proper cleaning there is no lift facilities how can children & old aged member will go and also no proper cleaniness in room . Airbnb couldn’t care less and does nothing but collect money. We all will be filing suits and you lost good customers. Hotline Airbnb – so erreicht ihr den Kundenservice. Airbnb emails hosts in the area to ask if they are able to help, Existing Airbnb hosts and other residents can offer their space for free, There is no fee associated with a booking made on Airbnb in the affected area, All services regularly available to Airbnb hosts, including Airbnb's 24/7 customer support, the Trust & Safety tools, and the Host Guarantee remain available. Thank you! I purchased and loaded a $600 Airbnb gift on my Airbnb account to pay for the balance due on my booking. I am a former host in the UK, who found Airbnb terrible, is that Airbnb only release your payment to the host, the day after you arrive. Shame on you and curse your “Cozy Cottage” to Airbnb Hell. Upon arrival the home smelled of cannabis (who am I to judge) and a girl locked in the bathroom crying and moaning. After one day I informed Air BnB they were not willing to cancel my reservation until I submitted photos and they saw.After they saw the photos they stated that they would cancel the remainder of my month long reservation. I would love for anyone to share suggestions on how I can expose Sextant Stays and Air BNB of there unfair and unethical practices. The phone no above now doesn’t work for the UK. It is not my fault she did not get her money back and yet she feels it is. The problem had occurred due to the fact we made half the payment on booking in May 2018, in the meantime, our credit card used for the original booking had been changed to a new one with different numbers. As every business that scales to such levels, in order to keep growing globally also Airbnb needs to maintain the costs of its customer support operations under control. Writing back and forth emails with Airbnb and the host. Airbnb needs to have full disclosure and post their tax percentages. If you’re looking to reach Airbnb customer service via phone, this is widely-circulated number is the best place to get help: 1-855-424-7262 (or 1-855-4-AIRBNB) GetHuman.com indicates that their customer service is open 24 hours a day, 7 days a week, and that the average wait-time is 20 minutes. and here we are needing to start ALL over to try and find 4 NEW reservations within a short time frame…. I can’t believe you would leave someone stranded in New York City the day before their surgery with their child and friends? Since that time I have called Air B & B several times and spoken to three different operators who said they had no power to connect me to a manager and would mark my situation “urgent” and “excelled” I asked each one how long it would be before I would be contacted and could have a refund. The difference here is that I’m uploading sensitive information to the Airbnb web. It’s been almost a month since that! Thank you in advance for reading this and any feedback given. SAN FRANCISCO: Airbnb and DoorDash make their stock market debut this week as part of a “unicorn parade” capping a busy year for hot startups going public. Then he hung up on me. I call the service to see what is the problem. I will never use them again. Since then i did not hear from airbnb. When I want to check in, the host doesn’t respond to my check in. Dive Brief: Airbnb announced it will introduce a dedicated hotline next year for mayors and city officials to connect with company representatives if hosts or guests are not complying with rules. I cannot find a way to get help! Don’t no where to go for help? It took a week or so but we were contacted right away and they did refund our money. We made these arrangements TWO MONTHS ago. Nightmare stays. I stayed in a horrible hotel because I was waiting all the time for my refund I didn’t have the money to pay another Airbnb.!!!! (Mind you, this is HALF of the original agreed upon price, as Airbnb charges half now, half later for bookings) So originally I was on the books for 228 and change. Instead, visitors are prompted to login to their Airbnb account to contact the company. Contacting superhost Andrea, she tells me the “key is on the way, with UPS, and should arrive tomorrow”. Airbnb poses public danger, they’re a greedy, ruthless and hypocritical company with zero concern for safety and it’s only a matter of time before next guest is harmed or killed in their properties. I wanted to let them know fraud is being committed and to maybe get someone looking into the booking to stop it- but, alas there is no way to get in touch with this organization. They tell me I am put on “priority” but it has been 4 days and have heard nothing. My question, is there anything I can do to be compensated for these issues? 3 bedrooms, House Now, I will be sleeping in my car tonight, because they took my money and won’t give it back for 15 days. Our experience as hosts over the last year, l mean having hosted guests over this period have been a major concern for us. We booked three months ago inc (flights, work days off, car rental). The wait time was very short and the help people appear to be trying but haven’t been very helpful in getting around this hurdle. What a garbage. I booked a 4/3 bedroom in Kissimmee this weekend. Airbnb has been zero help. I am no longer able to access my account or information about receiving my refund or anything. I asked them why they had not made contact via their webmail system or even by sms as some emails may automatically go to junk folder on certain systems. Imagine our disappointment to turn up and be advised the booking had been cancelled. I will be posting my story here shortly, Please read it & then decide if these are the kind of organisation you want to be affiliated with Regards Marie, I am completely disappointed with Airbnb! Did not refund. Twice now, Honolulu and Aruba, the hosts locator address shows their location in a prime spot but their actual address which you get after you pay is at least a kilometer or several away. ??? I am truly upset about this, and would like to request that Airbnb destroy ALL my particulars immediately, especially my credit card details. Now, I am concerned about reserving for the place I was looking at. My credit card was compromised so I have a new card and they can’t help me. I do not get any sense of trying to help from Air bnb. If you are serious about suing them I will definitely be on board because my experience was complete hell. I tried using internet explorer. My husband didn’t have a credit card to rent a room for a week so I payed it with my credit card, low and behold he went to check in with the address they gave him to find out it wasn’t a rental. Nothing I can say will not repeat what others here have written. The unit itself was awful. East Stroudsburg, PA. As with all Airbnb host is not on property, if this was a true BNB there wouldn’t exist the disgusting behavior guests there have as no host would tolerate it though as neighbors we are forced to. I am at a loss what to do here. They are saying becasue French ppl says a toilet in plural.. what a messed up ppl.. who do they thinking they are .. or do they think i am a dumb?? Your email address will not be published. You need to feel shame and remorse for treating potential guests this way. ∙ It is my last time i use it. The company has made kind gestures to satisfy its users needs. I have screenshots of their hilarious CS. However, in order to contact customer service on the website you need to log in to your account. I own a propery and the tenant has installed internal doors with locks and split the 2 bed apartment into 3 seperate rooms all sharing one small toilet. Come to find out the host was in his room the whole entire time, listening to our conversations. Not a thing. They owe us money as well. In fact, I hadn’t received a peep out of this guy Mark since my initial message to him two months prior, introducing myself and informing him about our plans. Host has also listed that room has TV but it doesn’t work, it’s just a dummy piece in the room. Also I would never put my guests through the unacceptable conditions Abie did. In dringenden Fällen erreichen Sie den … Thats why i called my cc bank and advised to file a dispute. your future order all canceled without any clearly explanation. So beyond angry. Contact your host or guest Resolve an issue with your listing or reservation by communicating with each other directly. Call again and demand a supervisor call he tried telling me the same as before but I said I am not hanging up so keep trying. Perhaps at least calling the above number will give them this information and maybe they can shut them down. I have 22 places and someone was able to answer that question for me. This guy at Airbnb told me, that they had an error at Airbnb platform and can’t make the cancellation now, but asked me to NOT do it by Myself that waiti need it to wait and in a couple of hours someone will send me my cancellation and the aragenment by mail. Airbnb keeps sending my phone verification codes for the last week even though I am not trying to log in. This review does violate your review policy as … and I quote from your policy document …. Auxiliary main part of trip cancelled by organizer as it’s unsafe to travel. Really and then what? Trust me you will want to read it before you list with them!!!!! It appears that there are enough disgruntled users to justify a class-action lawsuit. In your situation I would be more inclined to warn future hosts of this guests behaviour rather than allowing her to judge one of your very hard working super hosts in this manner and, who knows, may well do the same to others in the future. No! Since dealing with them we have not received a cent. For some reason it did not register and the booking did not get canceled. I have pictures, emails, videos etc of the stay. Clearly it is not only guests who are having issues with airbnb. After a couple of days of following up and still no refund they informed me that they would give me a credit for another Air BnB. I called CS who said they will put in an urgent ticket for a supervisor to call me back and of course no call back. Upon seeing that a host, Maia, was expecting guests in need of a stroller, Airbnb delivered a stroller to her apartment so that they would have it during their reservation. So I have all of these on a mail, telling me in 15 working days I will get back all my money. Where did you contact finally to sort this out? WTF??? The startups known as unicorns – valued in the billions – are poised to take advantage of a market hungry for young businesses promising fast growth, with some taking advantage of lifestyle changes due to the coronavirus pandemic. Sextant Stays Host Tanya refuses to issue a refund to me for an AirBNB host reservation cancellation, which violates AirBNB policy. I booked a private room in a home with one other room and shared bathroom. Its been 3 months and i dont know if i can still get my money that is 7600 pesos. All I want to do is notify AirBnB that this is an error but there’s no way to contact them. I agree, sometimes when I call into Customer Service Line, and not just Airbnb, communication can get a little difficult if I am connected with an overseas call center. Yep, just happened to me too, booked a place in Bangkok, drained both my attached cards sending money to the host and shut my account down. AC doesn’t chill, the thermostat for the AC is in other room, which is occupied by a different guest and he/she has locked the room. I understand the rationale behind this step. Whatever. Our first experience with Airbnb and it will definitely be our last. I paid the first half of the room which was 385$. Have not heard anything from them yet. We inquired about a villa that was close to the French Quarter and noticed it said 9 people. In the past month we have had over 20 cancellations and for each one the guest got back 100% and I nothing.  It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. HotelTonight is part of the Airbnb … Find the inaccuracies 3. After leaving and immediately reporting unsafe situation and discrimination to Airbnb, Airbnb failed to take action against the host, continues to let host operate and even allowed the host to leave false negative review for the guest (while listed Airbnb host was not the actual host who was on the property, real host does not even have photos in Airbnb). Even their picture with a piano, guitar and TV??? Airbnb has all the necessary information on me: Name, address, sex, birth date, phone number, e-mail address, credit card, past hosts’ reviews and profile picture. Travelling usually involves reserving an accommodation with a credit card. Do we OR don’t we have places to stay …. He does not have the right to do this. They called host, host told them they were in a bad financial place and they had no cancellation after 48 hrs booking. Absolute worst customer service!!!!!!! I told her to call and cancel my reservation so they wouldn’t charge me. We told Michael that is not what was discussed and never once did he try to fix it. Regarding Airbnb at 647 Metzger Rd. its really very worst . We reserved our place in Gulf Shores, Alabama. F*** you, Mark. I can’t even call anymore. I would give this company a zero if it was an option. Is there anyway to reach higer level in Air bnb other than front agent or any advise???? Also Airbnb asked that I provide them my social media (Facebook, Twitter, Instagram and Google) connections. Here’s our story on the AirBNB site. I can’t checked in and I need to book another hotel!!! I was using Airbnb because I couldnt afford a hotel. – barely functioning AC – a perpetual wet spot on the floor (seepage from underneath), that I almost slipped and broke my neck on the first night when I didn’t see it. This sounds like BS. even checking out. So she know that this arengment didn’t exist?????? Very bad experience with airbnb. A few days ago, i found out there is only 1 toilet without a sink! If you think Airbnb can safeguard your most value information, think again! Someone hacked into my account made 5 bookings sent money to host and I call customer customer service and they are unable to help with anything.